Our team
Jayden Thompson
Manager Of Client Care
Client service | Management | Client relations
His role will center around underscoring the firm’s unwavering commitment to superior client service, serving as a bridge between clients and the legal team. Beyond these responsibilities, Jayden will oversee the client onboarding process, ensuring a seamless transition and introduction to the firm’s capabilities. .
In his role as a Manager of Client Care, Jayden will be the linchpin that ensures every client experiences the highest standard of care from the moment of initial contact to the final resolution of their legal matter. This means focusing on collecting and analyzing client feedback to deeply understand client needs. In this way, he will help to continuously foster and improve an environment where client care excellence is norm.
Before joining our team, Jayden Thompson amassed substantial experience in the legal field as a consultant and freelancer. He’s dealt with a diverse range of legal issues, from minor disputes to complex international cases. His skills in legal analysis and drafting were honed during his time spent preparing heads of argument, legal memoranda, and judicial reviews for clients both within our borders and overseas.
Jayden’s role now includes collaborating closely with the firm’s attorneys, paralegals, and support staff. His insights and input will ensure that the voice and concerns of the clients resonate throughout the firm, leading to enhanced service delivery and strengthened client relationships as we continue providing top-tier legal services to our clients. His dedication, together with his impressive background, make him a valuable asset to our team, and we’re excited to see the great contributions he will bring to our firm.
Education
- Universiteit van Stellenbosch
– Bachelor’s of Law (LLB).
Responsibilities
- Responding to Clients.
- Scheduling Consultations.
- Sending Follow Up Emails.
Core Competencies
- Client Care Excellence.
- Feedback Collection & Analysis.
- Legal Analysis & Drafting.
- Client Advocacy.
- Relationship Building.
