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590 Waterfront Way #504, Vancouver WA 98660 | info@cowlitzgroup.com

Our team

Ascar Nyaoma

Virtual Receptionist

 

jennifer

Meet our Virtual Receptionist

Administrative Support | Email Communication | Calendaring

Ascar Nyaoma is a skilled virtual receptionist at Cowlitz Law Group, renowned for her excellent communication, customer service, and organizational abilities. Her expertise extends to a comprehensive understanding of legal terminology and procedures, making her a pivotal member of our team. Ascar is adept at using computer software and databases, enhancing our firm’s operational efficiency.

Ascar holds a Bachelor’s in Business Administration from the University of Nairobi, where she acquired a strong foundation in business principles that are essential in her role as a virtual receptionist.

As the primary point of contact for clients entangled in high-conflict family law and probate disputes, Ascar has demonstrated exceptional ability to manage urgent and high-stress situations with professionalism and empathy. Her proficiency in digital communication tools and client management systems such as Clio Manage ensures smooth internal processes and effective client communication. Ascar’s role involves prioritizing client needs and supporting legal teams in navigating complex cases, always ensuring that cases are handled with the utmost urgency and care.

Ascar’s responsibilities at Cowlitz Law Group include initiating contact with potential client leads, receiving inbound calls, and conducting phone intaks to understand prospective clients’ cases thoroughly. She schedules initial consultation appointments with attorneys, manages email correspondence, and ensures meticulous data entry into the firm’s case management software. Ascar also oversees the onboarding of new clients by efficiently handling necessary paperwork and updates schedules on Google Calendar.

In addition to her administrative skills, Ascar is proficient in various technical tools that enhance her effectiveness in her role. These include Clio Manage for client management, Slack and Ring Central for communication, Microsoft Office for document handling, and Calendly and Google Calendar for scheduling and calendaring.

Ascar’s professional demeanor and dedication to her work make her an indispensable asset to Cowlitz Law Group, consistently ensuring that all client interactions are handled with the highest standard of care and professionalism.

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Education

  • University of Nairobi
    – Bachelors in Business
    Administration
Riibon

Responsibilities

  • Client Interaction via phone and video calls.
  • Provide basic information about the firm’s services
  • Direct current client inquiries to the appropriate legal team member.
  • Manage the attorneys’ calendars by scheduling, rescheduling, and confirming appointments with clients and other relevant parties.
  • Answer incoming calls, take messages, and handle client queries with discretion and confidentiality.

Core Competencies

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